The period of exchange and return is 7 days from the date of the invoice, provided you do not use the products that you have purchased from www.modasima.com.
(As long as the products are defective or damaged, the process of return and exchange is not possible)
Shipping costs are ours to exchange and return transactions with defective / damaged / incorrectly sent. The shipments that we have to cover should only take place with the contracted shipping company, Surat Cargo.
Shipments sent against us from other shipping companies are not accepted.
Upon return of the product, after obtaining approval from product inspection, your money will be refunded by adhering to your payment method.
- If you paid by debit / credit card, the refund will be returned to your card within 7 working days.
- If you paid with the option to pay at the door, you will be returned to the IBAN number which you will send to us within 7 working days.
important information; Shipping costs are the buyer's responsibility under all circumstances, and the campaigns that you benefit from in return transactions, if any, are excluded from the scope of these campaigns, and these fees are deducted. If the purchased item was delivered to you defective / damaged / wrong way, please contact us regarding shipping costs. Customer Service: +905453820848
* Submitting the invoice is required for replacement and refund.
* There is no refund for exchanging items including dresses, accessories and discount set.
* The customer has the right to object within 7 days only.
*** There is no exchange or return in the current period due to the current epidemic crisis, most countries forbid returning products after they are shipped, except in exceptional cases.
For detailed information on the matter, please contact our customer service: +905453820848
