Return Policy

How long is my return policy?
The return period is "14 DAYS" from the invoice date, provided that the products you purchased from have not been used.
Cancel & Return
My order is sent faulty/defective/wrong, What should I do?

All the products that we offered for sale go through damage control while being packaged to be delivered to courier. If the product is arrived to you faulty / defective/ wrong, which is rare, the process operates as fallows;

When your order is delivered to your address by the cargo officer, always check the outer pack damage before receiving the product and prepare a "Due Diligence Record" when you detect any damages.

In the event of any damage after the delivery of the order, you must contact the relevant cargo office immediately and ask them to prepare a "Due Diligence Record". If the cargo branch is not helping you about this subject, please inform us as soon as possible.

When you send the damaged product to our MODASIMA address together with the Damage Assessment Record, your product return transactions will be completed quickly and you will be informed.

How to return the amount I paid when I made a return of product?

When you make a product return, your money will be returned according to your payment form, after the product has been confirmed accepted by the review.

- If you have made your payment by credit card, your installments will be repaid in installments, your single withdrawals will be refunded in 1-10 working days as a single withdrawal.

- If you have made your payment with a debit card, your single transaction will be returned to your bank account within 1-10 working days via transfer / eft.

- If you have made your payment with a virtual card, your single withdrawal will be refunded within 1-10 working days to your card.

- If you have made your payment with the option of Cash on Delivery, it will be refunded within 1-10 working days on the iban number that you will inform us.

Why the return of the product isn't transferred to my account?

It may be a problem due to the Iban number you have given. You can call our customer service for detailed information. 0850 811 39 99




Adress : M.Nesih Özmen Mah. Şimşir Sk. No:8 Milidya iş merkezi Kat:4 Merter/Güngören/istanbul

Customer Service : 0850 811 39 99

Email : [email protected]


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