MODASIMA.COM WELCOME TO THE HOMEPAGE! !

FAQ

1. How can I track my order?

You can track your order status in 3 different ways;

-You can track your order with the tracking code provided by SMS and e-mail.

-You can also locate your tracking information in your modasima account. After logging in, click on your username then select ‘’Orders ’’ to access your order history/status details.

-You can also click on ‘’Where Is My Order?’’ on the homepage and track your order.

2. What is your Return Policy and Procedure?

If for any reason you are not satisfied with your order, you can return any unused item (excluding; underwear and swimwear*) within 15 days from the delivery date in a condition that is suitable for resale without removing the price tags.

You can start your return process from our Easy Return Center section after logging in to your account. If you do not have an account, please contact our Customer Care Center for your return.

Returns in Turkey are Free of Charge.

*For the swimwear category, you can only return purchases made from ABAYA within 15 days of receiving your order.

3. Can I pay cash on delivery?

We offer "Cash on Delivery" as a payment method for the orders with Sürat Kargo. Once you have selected ''Cash on Delivery'' method, a tick box option for cash/card payment at the door is available. Please specify to avoid inconvenience.

*A service charge of 11,90 TL must be paid to the delivery courier for ''Cash on Delivery'' orders.

4. Where can I see the refund amount?

After you have created a return request via the Easy Return Center and have selected the items, you will receive the refund amount. You can also find the total cost of the items on the invoice.

Please note that the cash on delivery fee will not be refunded if cash on delivery was the method of payment chosen for that specific order. If you do not return all items in your order, the shipping costs will not be refunded.

5. How can I use coupon codes?

You can enter your coupon code in the basket section before proceeding to Secure Payment. The discounted amount will be reflected in the total breakdown.

6. What are the shipping fees?

The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page.

However, Stay tuned as we always have promotions that include Free Shipping!

7. How long does it take sending my order to the shipping company?

All orders are dispatched within 24 hours.

If your order include the supply product(s), the dispatching time varies based on the supplying time. You can check the estimated time of delivery from the "Orders" section on the website.

8. What are your payment methods?

We accept the following payment methods:

Cash on Delivery*, Credit Card, Debit Card.

We do not accept payment by bank transfer.

*A service charge of 11.99 TL must be paid to the delivery courier for ''Cash on Delivery'' orders.