Shipping & Delivery

Which Shipping Company do you work with?

Your orders from our internet store are delivered to you with the assurance of negotiated Shipping Company.

Do you send orders to abroad or to the TRNC?

Yes, orders are sent abroad and TRNC.

Are there any deliveries on official holidays?

Shipping Companies do not deliver on official holidays.

Can you send to another shipping company except for Sürat Kargo?

We work only our negotiated shipping companies.

Where are my products being shipped from?

The products you bought from modasima virtual store are shipped from the logistics warehouse in Istanbul.

How can I find out if my order is shipped?

When your order is shipped, we will direct you a confirmation sms. You can fallow your courier on Sürat Kargo with the tracking number written in this sms.

What happens if I am not on the address during the delivery of the order?

If your order couldn't be delivered to you because you were not on the address, Sürat Kargo does not make a second visit. In this case you are required to visit the branch where your courier is located and have your courier delivered..

How can I find out the delivery date of my product?

When your order is shipped, we will direct you a confirmation email. You can follow your courier on negotiated shipment company with the tracking number written in this email..

Should I receive delivery when the package is damaged?

You should not take out the damaged incoming packages, and you must get the cargo officer take the minutes that the package is damaged. You can then contact our customer service regarding your order.

Cancel & Return
My order is sent faulty/defective/wrong, What should I do?

All the products that we offered for sale go through damage control while being packaged to be delivered to courier. If the product is arrived to you faulty / defective/ wrong, which is rare, the process operates as fallows;

When your order is delivered to your address by the cargo officer, always check the outer pack damage before receiving the product and prepare a "Due Diligence Record" when you detect any damages.

In the event of any damage after the delivery of the order, you must contact the relevant cargo office immediately and ask them to prepare a "Due Diligence Record". If the cargo branch is not helping you about this subject, please inform us as soon as possible.

When you send the damaged product to our MODASIMA address together with the Damage Assessment Record, your product change or return transactions will be completed quickly and you will be informed.

How to return the amount I paid when I made a return of product?

When you make a product return, your money will be returned according to your payment form, after the product has been confirmed accepted by the review.

- If you have made your payment by credit card, your installments will be repaid in installments, your single withdrawals will be refunded in 7 working days as a single withdrawal.

- If you have made your payment with a debit card, your single transaction will be returned to your bank account within 7 working days via transfer / eft.

- If you have made your payment with a virtual card, your single withdrawal will be refunded within 7 working days to your card.

- If you have made your payment with the option of Cash on Delivery, it will be refunded within 7 working days on the iban number that you will inform us.

Why the return of the product isn't transferred to my account?

It may be a problem due to the Iban number you have given. You can call our customer service for detailed information. 0850 811 39 99